# Support **Statsnet, Inc.** --- ## How Can We Help? We're here to help you get the most out of Statsnet. Whether you have a question about your account, need help navigating our platform, or want to report an issue, our team is ready to assist. To start exploring, try the [Kazakhstan company registry](/states/kz) or the [industry catalog](/states/kz/industry). --- ## Contact Us - **Email:** [hello@statsnet.co](mailto:hello@statsnet.co) - **Telegram:** [@statsnet_co](https://t.me/statsnet_co) Our support team typically responds within 24 hours on business days. --- ## Frequently Asked Questions ### How do I create an account? Click "Sign Up" in the top right corner of the page, enter your email address and create a password. You'll receive a confirmation email to verify your account. ### How do I reset my password? Click "Sign In", then select "Forgot Password". Enter your email address and we'll send you instructions to reset your password. ### What payment methods do you accept? We accept major credit and debit cards (Visa, Mastercard) through our secure payment provider Paddle. All transactions are encrypted and secure. ### How do I change my subscription plan? Go to your account settings under "My Account" and select "Plans". From there you can upgrade, downgrade, or cancel your current subscription. ### Can I get a refund? Refund requests are handled on a case-by-case basis. Please contact us at [hello@statsnet.co](mailto:hello@statsnet.co) within 7 days of your purchase and we'll do our best to help. ### What data sources does Statsnet use? Statsnet aggregates publicly available business data from official government registries, court records, financial filings, and other open sources across multiple jurisdictions. ### How often is the data updated? Our data is updated regularly as new information becomes available from official sources. Update frequency varies by jurisdiction and data type. ### Can I use the API? Yes, we offer API access for businesses and developers. Submit a request through the [API page](/api_access) or contact us directly for pricing and documentation. ### I found incorrect data. How do I report it? Please email us at [hello@statsnet.co](mailto:hello@statsnet.co) with the company name, jurisdiction, and a description of the error. We'll investigate and correct it as soon as possible. --- ## Report a Bug If you've encountered a technical issue with our platform, please email us at [hello@statsnet.co](mailto:hello@statsnet.co) with the following information: - A description of the issue - Steps to reproduce the problem - Your browser and operating system - Screenshots, if applicable --- ## Business Inquiries For partnership opportunities, enterprise solutions, or bulk data requests, please reach out to [hello@statsnet.co](mailto:hello@statsnet.co).